We accept all major credit cards, as well as ShopPay, PayPal, and Google Pay. We offer Affirm as a method of payment splitting as well. T&C of Affirm: https://www.affirm.com/disclosures

Enter your discount or promo code at checkout to apply it to your order.

Note there are times when we will exclude certain products and/or collections from discount codes, sales and promotions. Only one discount code, offer or promotion is valid per order. Discount codes, sales and promotions cannot be applied to previous purchases unless otherwise noted. Discount codes are valid one time per user unless otherwise noted.

We're sorry but once you've placed the order, we cannot make changes. Please contact customer support for returns assistance at hello@maxandstone.com

We offer free standard shipping on all U.S. orders — no minimum purchase required.

• Standard Delivery: Arrives within 3–5 business days once your order has been processed.
  
• Expedited Delivery: Need it sooner? Choose expedited shipping at checkout for $10.19 USD. Orders typically arrive within 2 business days after processing.
  

Please note that delivery times may vary slightly depending on your location and order volume, especially during holidays or promotional periods.

To keep your jewelry looking its best:

• Avoid contact with chemicals, lotions, perfumes, and chlorine.
  
• Store pieces in their original box or a soft pouch when not in use.
  
• Clean gently with warm water, mild soap, and a soft toothbrush.
  
• Use a polishing cloth to restore shine — avoid chemical dips or steam cleaners, especially for gold vermeil.
  

For more care tips, feel free to contact us at hello@maxandstone.com.

All of our jewelry is crafted from high-quality materials, specifically 14K gold, 10k gold, gold plated, or silver. This ensures that our pieces are both durable and beautiful and able to be cherished for generations.

Yes, our diamonds are real. All of our diamonds are either natural or lab-created E-F color, VS+ clarity. Lab-created diamonds have the same physical, chemical, and optical properties as natural diamonds, making them a sustainable and ethical choice that is often more affordable.

We include the added comfort of having your purchase independently verified through the International Gemological Institute (IGI), one of the leading gemological institutions worldwide. IGI is utilizes 31 laboratories around the world grading finished jewelry, natural diamonds, lab-grown diamonds and gemstones. Headquartered in New York City they issue their grading reports through the services of their staff of graduate gemologists utilizing cutting edge laboratory facilities. We are proud to use diamonds categorized as EF color and VS+ clarity as a minimum standard throughout all of our diamond jewelry.

Our pieces are responsibly produced in USA, Thailand, South Korea and China and 100% of our suppliers are part of the Responsible Jewelry Council, a global organization that conducts rigorous certification processes and regular audits to verify compliance with ethical and sustainable practices from mining to finished product.

The Responsible Jewellery Council (RJC) sets international standards that require ethical and sustainable practices in the jewellery supply chain. These include business integrity, respect for human rights, and fair labor practices, alongside commitments to environmental stewardship and community engagement. The RJC also emphasizes responsible sourcing of materials, particularly concerning conflict minerals, and mandates supply chain transparency. Members must comply with applicable laws, strive for continuous improvement, and engage with stakeholders to foster a culture of accountability and responsibility within the industry. Max and Stone only uses RJC certified vendors.

Items are eligible for free returns within 30 days of receiving your product.

Please contact hello@maxandstone.com and reference the order number and item(s) to be returned and you will receive a label to process your return.

Any jewelry purchased that includes a certification card MUST must be returned with their original certificate.

Once we receive your returned item, refunds will be issued to your original payment method in 7 business days or a return will be sent in 14 days.

Important:

• Returns sent without our provided shipping label cannot be refunded or exchanged unless you provide proof of shipment and delivery via the carrier’s tracking number.
  
• If tracking does not confirm delivery, you may need to file a claim with the carrier before we can process your refund or exchange.

We stand by the quality of our jewelry. That’s why every piece comes with a lifetime warranty against craftsmanship or manufacturing defects.

If your jewelry experiences issues covered under this warranty, email us at hello@maxandstone.com. We will replace your piece with the same item.

Please note:
Fine jewelry is subject to normal wear and tear. This warranty does not cover damage caused by:

• Scratches, product loss, or loss of stones
  
• Trauma (yanking, bending, catching, worn-out prongs)
• Improper use or storage
• Exposure to chemicals, make-up, swimming pools, hot tubs, or bathing
• Any modifications made by third parties outside of Max + Stone

We hope this is never the case, but our apologies if it happens. Please take a picture of the defective or incorrect item, and email that along with your order number to hello@maxandstone.com. Our Customer Care Team will work quickly to resolve the issue.

Yes we specialize in creating custom and bespoke jewelry designed just for you. Whether it’s an engagement ring, a meaningful heirloom redesign, or a one-of-a-kind statement piece, our expert designers work with you to bring your vision to life. Learn more about our custom process here.

Our custom process is simple, collaborative, and transparent:

1. Consultation: Share your inspiration, budget, and design ideas with our team.
   
2. Design & Approval: We create digital sketches or 3D renderings for your review and approval.
   
3. Crafting: Once approved, our artisans handcraft your piece with precision and care.
   
4. Delivery: Your finished custom design is delivered beautifully packaged and ready to wear.
   

Timelines vary based on complexity, but most custom pieces are completed within 6-8 weeks. Pricing depends on materials, design, and craftsmanship — our team provides a detailed quote before production begins.